Privacy Policy

Kaivix Labs ("we," "us," or "our") operates the website kaivixlab.com and provides AI software services to businesses. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect information you provide directly when you:

• Fill out a contact form or book a demo call
• Send us an email
• Engage with our AI agents on this website or on a client's website
• Enter into a service agreement with us

The types of information collected may include your name, email address, business name, phone number, and any details you share about your business needs.

We may also collect basic usage data automatically, such as your IP address, browser type, pages visited, and time spent on the site. This is used only to improve the website experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule demo calls
• Deliver the services you have agreed to purchase
• Send invoices and manage payment for services rendered
• Improve and maintain our AI systems and website
• Communicate updates relevant to your service

We do not use your information for advertising. We do not sell, rent, or trade your personal information to any third party.

3. AI Agent Interactions

When you interact with an AI agent deployed by Kaivix Labs — either on our website or on a client's website — your conversation may be logged for the purpose of improving agent performance and delivering lead information to the relevant business owner. By engaging with an AI agent, you consent to this collection.

If you are a business owner using Kaivix Labs services, your clients' conversation data is treated as confidential and is never shared with third parties outside the scope of your service agreement.

4. Data Storage and Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Data may be stored and processed using third-party services including cloud hosting providers. These providers are selected for their security practices.

No method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Third-Party Services

We use the following third-party services which may process data on our behalf:

• Groq or OpenAI — AI model APIs for powering agents
• Calendly — appointment scheduling
• Wise — payment processing
• Railway or Vercel — website and application hosting
• HubSpot — website analytics, form submissions, and lead management

Each of these providers has their own privacy policies governing their data practices.

6. Cookies

Our website uses basic browser storage to remember your preferences, such as light or dark theme settings.

We also use HubSpot for website analytics and to manage form submissions and leads. HubSpot sets cookies that recognize your browser across visits to this site — including hubspotutk, __hstc, __hssc, and __hssrc — and, if you submit a form on our site, links that submission to your visit history here. These cookies are used to understand site usage and manage leads; we do not use them for third-party advertising, and we do not sell the data they collect.

You can block or delete cookies at any time in your browser settings. Doing so may affect how forms and analytics on this site behave, but will not prevent you from using the site.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data at any time
• Withdraw consent for any communications at any time

To exercise any of these rights, contact us at brayiron@kaivixlab.com and we will respond within 5 business days.

8. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy? Get in touch and we'll answer directly.