Case studies
Real results from real clients.
Three live AI employee deployments — the complete list, not a selection. Each started with a single painful workflow. The numbers below come from Aion Lab and Atom Medicals' own reporting; our third client, Lumina Shades, is live but hasn't reported numbers yet.
340+
Total hours saved for clients this year
94%
First-reply resolution rate
180+
Appointments automated monthly
0
Missed bookings post-deployment
All figures self-reported by Aion Lab and Atom Medicals from their own systems. We haven't independently audited their internal data, and we'd rather say so than print the word "verified" over someone else's numbers.
Project 01 · Digital agency
Aion Lab — AI Customer Support Employee
Aion Lab is a digital agency providing services to SaaS companies and tech startups. Their team was spending over 28 hours a week answering the same 15 customer support questions in rotation — across email, live chat, and social media. There was no intelligent triage. Every message landed on a human, regardless of complexity. Kaivix Labs built and deployed a custom AI support employee that now handles all routine customer communication automatically, around the clock.
Reported by Aion Lab
- Response time
- Under 90 seconds at any hour
- Team hours saved
- 28+ hours every week
- First-reply resolution
- 94% resolved without escalation
- Coverage
- 24/7 — weekends, nights, holidays
What it handles
Product and service questions
Answers detailed questions about Aion Lab's service offerings, deliverables, timelines, and pricing structure. Customers get accurate information instantly without a human needing to be involved.
What it handles
Onboarding support
Guides new clients through onboarding steps, collects necessary information, and routes complex setup questions to the right team member — with a full summary already written.
What it handles
Escalation and routing
Identifies when a case needs a human — and escalates intelligently with context included. No lost context, no repeated questions for the client.
Before
Every message landed on a person
The team manually answered every incoming message — including the same routine questions, every day. Response times averaged hours. The same answers were written repeatedly by different team members, with inconsistent quality.
After
AI handles all routine support
The AI employee now handles all tier-1 and tier-2 support automatically. The team only sees complex cases that genuinely need a human decision. Everything else is resolved, logged, and closed without manual input.
Client quote pending
Aion Lab has been running this since 2025. We've asked for a quote in their own words and will publish it here, attributed, once they've approved it. We don't write testimonials on a client's behalf.
Project 02 · Healthcare clinic
Atom Medicals — Appointment Scheduling Bot
Atom Medicals is a multi-service medical clinic with a consistent appointment volume problem. Their front desk staff was spending three hours a day on phone calls and message threads just to fill the schedule — while simultaneously managing in-clinic patients. Appointments were being missed. Patients were dropping off mid-booking. Kaivix Labs built an intelligent scheduling bot that takes bookings, sends confirmations, handles reminders, and manages rescheduling — automatically, end to end.
Reported by Atom Medicals
- Appointments automated
- 180+ per month
- Missed bookings
- Zero since deployment
- Staff hours saved
- 3 hours per day
- Patient satisfaction
- 98% booking satisfaction
What it handles
New appointment booking
Collects patient information, checks available slots, confirms the appointment, and sends a calendar invite and confirmation message — without any staff involvement.
What it handles
Reminders and confirmations
Sends automatic appointment reminders 24 hours before and on the morning of the appointment. Reduces no-shows without any manual follow-up needed.
What it handles
Rescheduling and cancellations
Handles patient-requested rescheduling and cancellations through a conversational flow — freeing the slot, updating the calendar, and confirming the new time automatically.
Before
3 hours a day on phone calls
Front desk staff spent the first half of every day handling appointment calls and messages — while also managing in-clinic traffic. Mistakes happened. Appointments were missed. Patients dropped off because no one answered in time.
After
All bookings handled automatically
The scheduling bot takes every new booking, manages all rescheduling requests, and sends all reminders — with no staff time required. Front desk can focus on patients who are physically present.
Client quote pending
Same policy here. Atom Medicals' front desk team has lived with this system since 2025 — when they give us something in their own words, it goes here with a name attached.
Open client slots
Two open slots.
Kaivix Labs builds one system at a time, carefully. If you're considering it, now is the right time to reach out.
Project 03 · Open
Your business here
One open slot for a new AI employee or automation build. Book a discovery call to discuss your workflow.
Book a callProject 04 · Open
Your business here
Kaivix Labs builds one system at a time, carefully. If you're considering it, now is the right time to reach out.
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